FAQ

1. What kind of brand is VÉRO? 

VÉRO is an occasion western wear brand focused on refined silhouettes, thoughtful detailing, and elevated dressing for moments that matter. 

2. How do I choose the right size? 

Each product page includes a detailed size guide. If you’re unsure, our team is available to assist you before placing your order. 

3. Do you offer customisation? 

Select styles may offer customisation. Please connect with us prior to placing your order to explore available options. 

4. How long will my order take? 

All orders are processed within 15 business days from the date of purchase. Delivery timelines may vary based on your location. 

5. Do you offer returns or exchanges? 

We currently offer size exchanges under specific conditions. Please refer to our Return & Exchange Policy below. 

6. What if I receive a damaged or incorrect product? 

Please notify us within 24 hours of delivery. Our team will assist you with the next steps. 

7. How can I contact VÉRO? 

You can reach us via email or WhatsApp for any queries related to orders, sizing, or support.